Replacement & Exchange Policy

At ShaperMen, we're committed to delivering high-quality products and ensuring you're satisfied with your purchase. Because our shapewear is an intimate, close-to-body product, hygiene and safety come first — so our policy is built around replacements and exchanges rather than open returns.

No Open Returns

For hygiene reasons, ShaperMen products are non-returnable for a refund once delivered. We do not offer money-back returns simply because you no longer want the product. Instead, we offer free replacements when something is wrong on our end, and paid size exchanges when you need a different fit (details below).

Free Replacement — When the Issue Is on Our End

You're eligible for a free replacement (no charge to you) if:

• You received the wrong product.
• You received the wrong size or colour — different from what you ordered.
• The product arrived damaged.
• The product has a manufacturing defect.

In these cases we cover everything. For most issues we'll arrange a free reverse pickup of the original item and ship your replacement. For damaged items, no pickup is needed — keep or dispose of the original, and we'll send your replacement once we verify the issue from your photos.

Paid Size Exchange — When You Need a Different Fit

If the product is correct but the size doesn't fit, you can exchange it for a different size. Because the original order was fulfilled correctly, a nominal exchange fee of ₹100–150 applies to cover reverse pickup and re-shipping. We'll collect your current item and send the size you need.

Conditions for Any Replacement or Exchange

• The request must be raised within 7 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• You must provide clear photos/videos of the issue for verification.
• You must provide a clear package-opening image or video.

Not Eligible

Replacement or exchange requests will not be approved for:

• Change of mind about the product itself (deciding you no longer want it).
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Products returned without original packaging, tags, or accessories.
• Minor variations in colour, texture, or appearance caused by lighting, photography, or screen settings.

(Note: choosing the wrong size at checkout is not rejected — it's handled as a Paid Size Exchange above.)

Refunds

Refunds are not offered as a standard option. A refund may be issued only in these specific cases:

1. Order not delivered (RTO / failed delivery). If a prepaid or partially prepaid order is returned to us undelivered, the amount you paid will be refunded.

2. Approved replacement that we can't fulfil. A refund may be issued when all of the following are true:

• Your replacement request has been approved by ShaperMen.
• The same product is out of stock.
• No suitable alternative can be provided.
• You decline store credit.

In these cases, the refund is processed to your original payment method within 5–7 business days of approval.

By placing an order on ShaperMen, you acknowledge and agree to this Replacement & Exchange Policy.

Contact Us

For any replacement or exchange support:

• 📱 WhatsApp: +91 8046809617
• 📧 Email: support@arsellerecomindia.com

Available Monday to Saturday, 10:00 AM – 7:00 PM (IST).