At ShaperMen, we're committed to delivering high-quality products and ensuring you're satisfied with your purchase. Because our shapewear is an intimate, close-to-body product, hygiene and safety come first — so our policy is built around replacements and exchanges rather than open returns.
For hygiene reasons, ShaperMen products are non-returnable for a refund once delivered. We do not offer money-back returns simply because you no longer want the product. Instead, we offer free replacements when something is wrong on our end, and paid size exchanges when you need a different fit (details below).
You're eligible for a free replacement (no charge to you) if:
In these cases we cover everything. For most issues we'll arrange a free reverse pickup of the original item and ship your replacement. For damaged items, no pickup is needed — keep or dispose of the original, and we'll send your replacement once we verify the issue from your photos.
If the product is correct but the size doesn't fit, you can exchange it for a different size. Because the original order was fulfilled correctly, a nominal exchange fee of ₹100–150 applies to cover reverse pickup and re-shipping. We'll collect your current item and send the size you need.
Replacement or exchange requests will not be approved for:
(Note: choosing the wrong size at checkout is not rejected — it's handled as a Paid Size Exchange above.)
Refunds are not offered as a standard option. A refund may be issued only in these specific cases:
1. Order not delivered (RTO / failed delivery). If a prepaid or partially prepaid order is returned to us undelivered, the amount you paid will be refunded.
2. Approved replacement that we can't fulfil. A refund may be issued when all of the following are true:
In these cases, the refund is processed to your original payment method within 24-48 hours of approval.
1. Duties, taxes and customs charges
All international orders are shipped on a Delivered Duty Unpaid basis. The price you pay at checkout covers the product and shipping only.
Any customs duty, VAT, GST, clearance fees or local handling charges levied by the destination country are the responsibility of the recipient and are payable directly to the courier or customs authority at the time of delivery. These charges are set by your government, not by us, and we have no way to calculate, control or refund them.
We declare the full commercial value of every shipment as required by Indian export law. We cannot mark parcels as gifts, samples or declare a lower value.
2. Delivery information
Orders are dispatched within 2 business days and typically deliver in 7–12 business days, depending on destination and customs clearance.
Please ensure your shipping address, building or flat number and mobile number are complete and correct. International couriers cannot deliver on a partial address, and we are unable to change an address once a parcel has been dispatched.
3. Failed or refused deliveries
We are not able to offer a refund or replacement where a parcel is not delivered because:
In these cases any parcel returned to us will be refunded at the product value only, less shipping and any return charges levied by the courier.
4. Lost or damaged parcels
If a parcel is confirmed lost in transit by the courier, or arrives damaged, write to us at support@arsellerecomindia.com within 7 days of the expected delivery date with your order number and photographs where relevant. We will raise an investigation with the carrier and, once confirmed, send a replacement or issue a full refund.
5. Returns and exchanges
We do not provide return or exchanges as its an intimate item
6. Order cancellation
Orders can be cancelled for a full refund any time before dispatch. Once a parcel has left India, cancellation is not possible.
By placing an order on ShaperMen, you acknowledge and agree to this Replacement & Exchange Policy.
For any replacement or exchange support:
Available Monday to Saturday, 10:00 AM – 7:00 PM (IST).